The support bubble
A blue floating button appears in the bottom-right corner of every page inside Erlin. Click it to open the support panel. The bubble is draggable: hold and drag it to reposition anywhere along the screen edge. Keyboard shortcut: Cmd+Shift+F (Mac) or Ctrl+Shift+F (Windows) toggles the panel open and closed. The panel has three options:- Chat with erlin: ask questions about your AI visibility
- Send Feedback: report bugs, request features, or share suggestions
- My Submissions: track issues you have already submitted
Chat with erlin
A mini version of hey erlin inside the support bubble. Type a question and get answers from your Erlin data without leaving your current page. Useful for quick checks while working in another part of the app. Click the expand icon in the top-right of the chat panel to open the full hey erlin page for longer conversations.Sending feedback
Click Send Feedback in the support bubble. Choose a category for your submission:
Write a title and description. Attach screenshots if they help explain the issue. Click submit. Erlin creates a tracked issue and the team reviews it.
Tracking your submissions
Click My Submissions in the support bubble to see all issues you have submitted. Each submission shows:- Title and description
- Category and severity
- Current status: open, triaged, in progress, resolved, or closed
- Attachments you included
- Timestamps for creation and updates
Email support
Reach the Erlin team directly at [email protected] for account issues, billing questions, enterprise inquiries, or anything not covered by the in-app tools. The team responds within one business day.Slack community
Join the Erlin Builders community at erlinbuilders.slack.com for peer discussions, product tips, and direct access to the Erlin team. The community is open to all Erlin users.Related
hey erlin
The full AI assistant for deeper conversations about your data.
Notifications
Configure how Erlin sends you alerts.