> ## Documentation Index > Fetch the complete documentation index at: https://docs.erlin.ai/llms.txt > Use this file to discover all available pages before exploring further. # Feedback and support > Report bugs, request features, chat with erlin, and reach the Erlin team via email or the Slack community. Three ways to get help or share feedback: the in-app support bubble, email, and the Slack community. ## The support bubble A blue floating button appears in the bottom-right corner of every page inside Erlin. Click it to open the support panel. The bubble is draggable: hold and drag it to reposition anywhere along the screen edge. Keyboard shortcut: **Cmd+Shift+F** (Mac) or **Ctrl+Shift+F** (Windows) toggles the panel open and closed. The panel has three options: * **Chat with erlin**: ask questions about your AI visibility * **Send Feedback**: report bugs, request features, or share suggestions * **My Submissions**: track issues you have already submitted ## Chat with erlin A mini version of hey erlin inside the support bubble. Type a question and get answers from your Erlin data without leaving your current page. Useful for quick checks while working in another part of the app. Click the expand icon in the top-right of the chat panel to open the full hey erlin page for longer conversations. ## Sending feedback Click **Send Feedback** in the support bubble. Choose a category for your submission: | Category | When to use it | | ------------------- | ---------------------------------------------- | | **Bug** | Something is broken or not working as expected | | **Feature request** | A capability you want Erlin to add | | **Feedback** | General thoughts on how something works | | **UX issue** | Something is confusing or hard to use | | **Other** | Anything that does not fit the above | Write a title and description. Attach screenshots if they help explain the issue. Click submit. Erlin creates a tracked issue and the team reviews it. ## Tracking your submissions Click **My Submissions** in the support bubble to see all issues you have submitted. Each submission shows: * Title and description * Category and severity * Current status: open, triaged, in progress, resolved, or closed * Attachments you included * Timestamps for creation and updates Click any submission to view its full details. The same list is available in **Settings > Accounts > Feedback and Support** tab as a full-page view. ## Email support Reach the Erlin team directly at **[help@erlin.ai](mailto:help@erlin.ai)** for account issues, billing questions, enterprise inquiries, or anything not covered by the in-app tools. The team responds within one business day. ## Slack community Join the Erlin Builders community at [erlinbuilders.slack.com](https://erlinbuilders.slack.com) for peer discussions, product tips, and direct access to the Erlin team. The community is open to all Erlin users. ## Related The full AI assistant for deeper conversations about your data. Configure how Erlin sends you alerts.